|Our guys enjoying the Splash Zone|
See also: Going all-in on Walt Disney World - On site Trip Report
Four Seasons likes to operate at the top of the pricing range in any market which they operate. Disney sets the mark high with their Deluxe resorts. When I checked rates, Four Seasons Orlando was around the same price as Disney's BoardWalk Inn. Here's a useful rate comparison of Four Seasons Orlando to other Four Seasons and Disney Deluxe Resorts from Touring Plans.
You see, for as much as I like Disney Parks I've got my concerns with them as a hotelier. Four Seasons on the other hand has blown me away with their style of service each time we've visited one of their properties.
See: These Disney Cruises Infuriate Me - Why do I keep booking them?
For the the dates we visited in early October Four Seasons Orlando was $545 per night. But they were offering a third night free promotion which would bring the price down to $363 a night if booked in 3 night increments. A four night stay works out $408 a night. Since the BoardWalk was booking for around $500 a night before discounts this was a rate I could justify in my mind.
One thing people might not realize when booking high end hotels like Four Seasons, Mandarin Oriental, Peninsula, etc is that although discounts on these properties are hard to come by you can often stack the best available offer with additional promotions offered as benefits through certain credit cards and/or travel agents.
For example the American Express Platinum Card offers a Fine Hotel & Resorts program where you can get benefits like free breakfast, early check-in/check-out, a $100 food & beverage credit and more on top of the best package a hotel might be offering.
See also: Mandarin Oriental Boston Review
If you don't have an AmEx Platinum consider establishing a relationship with a Four Seasons Preferred Partner travel agent. It should cost you nothing additional to book your stay through them and some great benefits like complimentary daily breakfast and an additional food & beverage credit will convey on top of the best available rates. I booked through Brownell Travel. Drop me an email if you'd like a referral.
See also: Four Seasons Chicago with Kids
One thing I love about the Four Seasons is how easy they make it to communicate with them. They never make you feel like you've contacted the wrong department. They just take care of your request no matter how you've routed it.
For example I considered booking ground transportation from MCO to the resort through a discount offered on MouseSavers. But the deals were on the order of $10 so I just contacted the Four Seasons via email in their response to inquiry to see if they could do anything to make our stay more comfortable. They arranged a towncar for $155 round-trip which is on par with what it should cost. Without any additional intervention on my part and just a moment to compose an email ground transport was taken care of.
Similarly I secured a reservation for a character breakfast at the resort. A quick email in response to their outreach is all it took and the reservation was secured.
How many times have you talked to a business and they told you that you needed to route your request to a different department? That never happens at the Four Seasons. They just take care of it.
|With 443 rooms the Orlando property is the largest Four Seasons Hotel|
In my experience, nobody orchestrates an arrival better.
As an aside I will say that hiring a town car or taxi gets you on property faster than renting a car or taking Disney's Magical Express. Our flight got in at noon and we were at the hotel by 1 pm. And down at the pool moments later.
Upon arrival we were greeted with the customary "Welcome to the Four Seasons" and the bellmen took our bags. We were escorted to the front desk to check in. While I was taking care of the details my wife and kids checked out the Disney planning desk and Disney World touch screen flat panel they have set up nearby. The desk agent escorted us to the elevators and we were headed up to the 10th floor.
We reserved a standard room and received a modest upgrade to a Golden Oak View room.
|Golden Oak View Room with King Bed and Pull-out Sofa|
|Bathroom with double sinks, soaking tub, shower, and WC|
|Well good afternoon to you in-mirror TV!|
Rounding things out were toiletries from C.O. Bigelow Apothecaries, a Bose Soundlink bluetooth speaker (that you could use to stream high quality music from your smartphone), and robes for every member of the family - even little ones for the kids.
Just when we got done gawking at the room our luggage arrived. They've got the timing down perfectly. We debated heading over to the parks for the afternoon but we were drawn to the pools to check out what the resort had to offer.
|Family-friendly Explorers Pool|
|Cabana use was complimentary during our stay but will go for $200/day|
|Lazy river featured a great mix of slow and fast portions|
|Dueling 242-foot water slides are perfect for racing. Again and again and again.|
The biggest area where Four Seasons differentiates itself is how it offers personalized intuitive service that anticipates guest needs effortlessly. It's really quite amazing.
For example, in the pool area when a guest enters the area they are consistently greeted by an attendant and "set up" with towels over chaise lounges and additional towels for drying off. Fresh ice water is provided and a food & drink menu is provided. No pressure, but they check in every 15 minutes or so to see if there's anything they can offer. Contrast this with other resorts where you're lucky to get a couple towels and occasion drink service. The difference is amazing.
|Nobody "sets you up" better than Four Seasons|
Another example of the Four Seasons service standard: When we were checking out there were a few other couples also talking with desk clerks. After 15 seconds or so yet another desk clerk appeared an apologized for keeping me waiting. For 15 seconds? No worries. But if you compare this to some high end Disney resorts where long waits aren't unusual - the Four Seasons difference is striking.
The resort offers their Kids for All Seasons program on a drop-in basis from 9-5 each day. The counselor to child ratio is incredible. If there are just a few kids there they tailor the activities to the kids liking. When there are more kids they operate on schedule with group activities like water balloons, swimming, and outdoor activities.
|Kids club features a volcano and an amazingly high counselor to child ratio|
|Outdoor games included foosball, billiards and table tennis|
|Tranquil adults only pool features cabanas with double chaise lounges|
Our room rate included daily breakfast for two adults. We chose to take this as room service and added reasonable $6 choices for the kids which resulted in a very nice start to the day. Passing around the in-room iPad mini to make selections the night before was fun and each morning breakfast was deliver precisely at the requested time.
|Room service breakfast|
|Outstanding $20 burger with a nice assortment of beers available|
The buffet was beautifully laid out. They even had a section set up for kids at their height so they could see and select items for themselves. Brilliant!
|Kid-friendly section of the Ravello buffet - presented at kids' height|
|Character breakfast with Goofy & Pals was a hit!|
|Kids earn a free gelato for getting their FS Orlando "passports" stamped|
|Nice list, especially for Italian and Spanish reds|
Conclusion & Recommendations
At a cost that's in line with Disney Deluxe Resorts and accommodations, and amenties and service that are far beyond, I consider Four Seasons Orlando at Walt Disney World to be a value. All things considered it is a nearly perfect family-friendly luxury resort.
But I was thinking what could possibly make it better? A private beach on the ocean I guess. You look at some of the best beachfront resorts in the world and that obviously isn't possible in Orlando. And while Orlando is great it doesn't have the exotic feel of say Hawaii or the Maldives. And it doesn't have the residential feel some rental options offer.
But for what it is I think it's nearly perfect.
5 out of 5 stars
I'll hope to go deeper into comparisons between this resort and other splurge-worthy options and discuss which Disney Resort benefits do and don't convey when staying at the Four Seasons in future blog posts.
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Drop me an email or ping me on Twitter (@RobertDwyer) with questions or comments.